Ten questions to measure your dose of performance. Three minutes, a score per area, one recommendation.
Our yearly objectives are written down, quantified and known to the team.
Every month we track a few indicators to make decisions.
Everyone knows their role, responsibilities and priorities.
Our ways of working are documented and the business runs even when I am away.
Our accounts are up to date and we know our profit or loss.
We know how much cash we will have in three months.
We know exactly who our best customers are and why they buy.
We have a regular method for finding new customers.
Our customers find us and contact us easily online.
Our repetitive tasks are supported by tools rather than done by hand.